AFTER SALES SERVICE POLICY
(w.e.f. Oct. 1st, 2024)

PRODUCTS COVERED: REFRIGERATION AIR DRYER

1. Concept will offer warranty against manufacturing and design defects for 12 months from the date of Concept invoice subject to the following conditions:

   • Customer should send a photograph of the serial number plate and front control panel to check the warranty of the dryer.
   • The product is installed as per the instructions indicated on the dryer plate. Installation should be in a well-ventilated covered space; the distance from the wall must be maintained as per instructions given. Installation near a generator, compressor, or any heat-generating device should be avoided for the satisfactory performance of the dryer.
   • Inlet connection should be with a flexible pipe to avoid any vibrations transmitted to the dryer.
   • It is advisable to perform regular cleaning of the condenser by blowing air from the outside. The fan should be cleaned on a regular basis. The drain valve should be cleaned as per need.

2. The warranty will be void if the above instructions are not followed.

3. Channel partners should follow the FIFO (First In, First Out) system to dispatch material to customers to avoid any complicacy with the warranty date.

4. It is suggested to check the packing box and material for any type of breakage (including gas leakage) on receipt of material and report it immediately.

5. Any damage due to mishandling by the customer/transporter is not covered under warranty.

6. It is the responsibility of the channel partner to ensure safe dispatch to users.

SERVICE DURING WARRANTY AND AFTER WARRANTY PERIOD

1. End customer/user should make a complaint to the seller (channel partner) with the serial number and photograph/video of the dryer indicating the problems. The details can also be shared with Concept but with the knowledge of the channel partner. The customer should share the details of the person who can be contacted to understand the problem in detail, which will help to quickly decide the action to be taken. Kindly note that in most cases, the problem is resolved on a video call.

2. Concept technician will call the concerned person to know more details of the problem and quickly resolve the issue if possible on a phone/video call itself. If not, Concept will depute the technician.

3. Concept will submit the quote for the service charge if the item is out of warranty.

4. Channel partner will submit the quote to the customer and get it approved. Concept will depute the technician after the confirmation of the channel partner for the same.

5. Channel partners/customers should make advance payment as per the shared Proforma Invoice.

6. Concept will not be responsible or extend the warranty if the customer or channel partners get the service done by unauthorized persons.

7. Items replaced under warranty should be returned to Concept immediately, or they will be chargeable.

8. In case a channel partner/customer gets the service done at their end with the acknowledgment of Concept, the details of the expenses should be enclosed as per the shared debit note format.

Note: In order to deliver services in compliance with the above-mentioned policy, Concept Technostructures has designated Concept Technostructures LLP, Jaipur, as its official service partner.

Tel.: +91 99505 04871